Prana Chai · SMS Platform

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Pending SMS

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Sent Total

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Broadcasts

Scheduled Review Requests

Orders waiting for their review SMS to be sent

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Recent Activity

All sent messages across review requests and broadcasts

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Review Request Settings

Automatically send Google review requests after order fulfilment

Delay after fulfilment (days)

We recommend 7 days — enough time for the customer to receive and try the product.

SMS Template

0 / 160 characters

Use {name} for customer first name and {link} for the Google review link.

Google Review Link Notification Email

Where to send internal notifications when settings are updated.

Send Manual Review Request

Send a one-off review SMS to a specific customer

Customer Name

Phone Number

B2B Broadcast SMS

Send a message to a list of contacts. Paste CSV data or enter contacts manually.

Import Contacts (CSV)

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Click to upload CSV, or paste data below
Required columns: name, phone

Or paste CSV data Message

0 / 160 characters

Messages send from Pranachai sender ID

Platform Settings

Core configuration for the SMS platform

Sender ID

Your approved Twilio Alpha Sender ID (max 11 characters).

Worker URL

The URL of your deployed Cloudflare Worker.

Shopify Webhook Setup

Instructions to connect your Shopify store

Go to Shopify Admin → Settings → Notifications
Scroll to Webhooks and click Create webhook
Event: Order fulfillment
Format: JSON
URL: https://your-worker.workers.dev/webhook/shopify
Save and copy the signing secret — add it to your Worker as SHOPIFY_WEBHOOK_SECRET

Salesforce Integration

Connect your Salesforce CRM for B2B contact lists

For now, export your Salesforce list as a CSV and import it in the Broadcast tab. A direct Salesforce API integration can be added in a future update — this would allow live list pulls without any CSV export steps.

To export from Salesforce: go to your List View → click the gear icon → Export → CSV